AI is already answering for your airline.
Often with the wrong information. Bonafide aligns every AI surface to your verified commercial truth, so AI recommends, and soon books, using your facts instead of a guess.
The next intermediary.
- Past
GDS dependency.
- Now
NDC and more direct control.
- Next
AI agents as the new intermediary.
Agents need more than schedules and fares. They need your fare rules, ancillaries, loyalty logic and policies in a form they can reason with. Airlines that supply that context keep control of the offer, the recommendation and the booking handoff.
of answers from leading AI models about airline products, policies and programs were wrong before alignment.
Bonafide airline benchmark
Four ways to start.
O&D product alignment.
Defined city pairs split into test and control, measured across leading AI models, with web traffic tracked in your analytics.
Ancillary and loyalty alignment.
Core ancillaries, loyalty mechanics and co-brand card benefits, represented accurately wherever AI compares your offer.
Customer experience alignment.
Accurate guidance at each step of the journey, from booking changes to day-of-travel questions.
Contact-center and chatbot knowledge.
The same verified context behind your agents and bots, so customer-facing answers stay right and servicing costs fall.
International airline
AI accuracy in the first five months.
shopping uplift against untreated control.
18 tracked routes · test vs control · three-month baseline vs three-month follow-up
A second carrier, low-cost
growth in GenAI web sessions on test city pairs against control.
Low-cost carrier · test O&Ds vs control · five months
How engagements grow.
- 01
Initial Engagement.
One or more tracks over three to six months, with agreed success measures.
- 02
Enterprise Rollout.
Across the network and product catalog.
- 03
Expansion Modules.
New knowledge layers and use cases on the same foundation.
- 04
Agentic Readiness.
Context ready for agents that shop and book.
From static content to live truth.
Engagements start from the sources you already publish: your website, policy and product manuals, FAQs and ancillary catalogs. Connecting NDC, schedule and operational systems moves the Context Layer from static content to live, transactional truth.
